Customer Support Engineer - Salesforce Programming (2-4 yrs) (Viraaj Software)

Required Skills:

- 2 to 4 years in a support, development or consultancy environment. of which at least 1 year's experience developing or supporting the assigned products and a demonstrated competence in functional or technical components of the assigned products.

- Strong customer focus and working knowledge of relational database management software including Oracle and MS SQL, specifically SQL querying and navigating complex structures.

- A minimum of 1+ years of Salesforce support and/or experience.

- Experience with other tracking software systems, document management systems or other quality management software applications is preferred.

- Excellent communication skills (written and verbal) allowing for the ability to interact with a diverse group of customers, developers, testers, administrators, and project teams.

- Strong investigation skills including problem solving techniques such as java code debugging.

- Bachelor's degree in Business, Computer Science, Information Systems or related major, or comparable education and work experience.

Responsibilities:

- Interact with customers to help troubleshoot and resolve complex product problems or issues.

- Diagnose and resolve customer questions or problems over the telephone/Internet in the areas of system configurations/setup, product functionality, and bugs/enhancements.

- Track and document inbound support requests and ensure proper notation of customer problems or issues.

- Document problems and solutions to train lower-level support on how to properly address customer or product problems.

- Maintains log of product issues and conveys customer feedback to product development staff.

- Communicate with product development department to improve on current design or to identify possible problems with design.

- Stay abreast of current technology in products, design changes, and new products offered.

Preferred Skills & Qualifications :

- Exposure to various different supporting software tools to aid in performance monitoring and error detection.

- Experience working and configuring application servers, such as Apache Tomcat and JBOSS.

- Cloud Support Experience in a fast paced, high demand environment.

- Salesforce Certification and/or SFDC Platform knowledge.

- May travel to client site in order to resolve complex customer and product issues.

- To meet the needs of our customers, working outside of normal business hours, weekends and holidays is required. Ability to cover multiple shifts including Asia Pacific, EU, US East and West Coast time's zones.

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