Senior Customer Support Engineer (4-8 yrs) (Viraaj Software)

Required Skills:

- 4 to 7 years in a support, development or consultancy environment, of which at least 3 years- experience developing or supporting the assigned products and a demonstrated competence in functional or technical components of the assigned products.

- Strong customer focus and working knowledge of relational database management software including Oracle and MS SQL, specifically SQL querying and navigating complex structures.

- A minimum of 1+ years of Salesforce support and/or experience, with a strong customer focus, and working knowledge of relational databases, including Oracle and MS SQL.

- Experience with other tracking software systems, document management systems or other quality management software applications is preferred.

- Excellent communication skills (written and verbal) allowing for the ability to interact with a diverse group of customers, developers, testers, administrators, and project teams.

- Strong investigation skills including problem solving techniques such as java code debugging.

- Bachelor's degree in Business, Computer Science, Information Systems or related major, or comparable education and work experience.

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