Immediate joiners preferred
Experience : 5 to 7 years
Location : Solinganallur, Chennai
Budget : Open
The Senior Salesforce Marketing Business Analyst must be passionate about solving business challenges and identifying solutions for potential clients. The position requires a communication expert with the technical knowledge to effectively match client requirements against framework capabilities.
This position is accountable for internal and external customer communications, all stages of project. This role will work heavily with Management, Operations, Clients and Development teams to accomplish the goals for multiple implementations.
Responsibilities :
- Internal and External customer communication used to gather, guide, and document project and program requirements and expected results
- Documentation of all project stages, including but not limited to presentations, requirements, use cases, user stories, flows, program documentation and technical documentation
- Configuration of technical frameworks to meet project requirements, including but not limited to Salesforce
- Research and maintaining best practices on document repositories
- Effectively deliver results on several development projects in the same sprints
- Function in a team lead capacity mentoring and guiding junior level resources
- Participate and collaborate on design
- Create and maintain positive relationships with multiple internal groups to support on-going project development
- Participate in all appropriate product, sales, and procedural training and certification to acquire and maintain the knowledge necessary to be effective in the position.
- Attain quarterly and annual objectives assigned by management.
- Achieve and Maintain Salesforce Service Cloud Consultant and Salesforce Administration Certifications
Skills and experience you will bring :
- 3 to 5+ years of experience working on multiple CRM Implementations with Salesforce Marketing Cloud
- Salesforce Administration/Configuration, data loads, moves, adds, changes, deletes
- Technical experience with Salesforce platform and ability to leverage Salesforce Marketing Cloud functionality
- BS Computer Science, Software Engineering, MIS or equivalent work experience
- Experience with Agile methodology
- Experience with deploying Salesforce within a contact center
- Advanced knowledge of communication programs including Word, PowerPoint, Excel and Visio
- Proven time management skills in a dynamic development environment
- Ability to work as part of a team to solve technical problems in varied political and geographic environments
- Ability to travel domestically
- Salesforce Administrator Certification is required
Mandatory : Should have worked in platforms like Unica, Exact target, SAP hybris.
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