Iron Systems - Delivery Manager - Salesforce Development (10-20 yrs) (Iron Systems)

Job Description:

As a Service Delivery Manager-Salesforce, you will be building and supporting complex customer-facing web application. As a member of the development team, you will help us develop product solutions and deliver features that power the next generation of global applications using mobile and web technologies.

Eligibility: Relevant experience of 10-20 Years

Responsibilities :

- Build, manage and drive a high-performance IST based SW development team - Recruitment, planning, assignment, tracking, performance management and people development.

- Should participate in and drive the requirements, architecture, design and implementation process to ensure a high-quality delivery to test teams and product owners.

- Help investigate and collect information (metrics) to resolve process issues found on the current or past releases and to improve software quality with a drive towards automation.

- Drive innovation & take initiatives to improve the SW Delivery environment, suggest and drive tools/automation and process development to improve quality of deliverables.

- Be aware of the trends and features on the platform and understand how to use them in order to be a servant leader to the teams in helping make the right decisions.

General Activities

- Ensure smooth software lifecycle for all ongoing releases and sprints as it goes through various release related gates/milestones and collaborate with the Salesforce Governance administrator on release management and communication.

- Coordinate with local/remote Architecture, Product Owners, Service owners and the other global based Salesforce SW engineering and admin teams for successful delivery of features

- Prioritize & drive resolution of customer issues actively with customer support teams and vendors. Including the refinement loop (KCS) of the available knowledge base so we can think shift-left and automation.

- Attend and drive Scrum ceremonies, protect the team and monitor velocity KPIs to report on progress and take technical leadership to help drive issue resolution.

- Collaboration with stakeholders

- Service Owner / Product owner teams.

- Enterprise and domain architects.

- 3rd party vendors.

- Program Management.

- Support teams.

Experience / Skill Required

- Bachelor s / Master s of Science Degree in Computer Science (or equivalent).

- 10+ Years of software development experience.

- 8+ Years of Salesforce experience

- Exposure to software/product development cycle with track record of driving features across complete development lifecycle

- Mastery of best practices and architectural patterns in Salesforce

- In-depth knowledge of Service Cloud functionalities and object-model with exposure to Field Service Lightning module

- Good understanding of Force.com platform, Salesforce APIs, REST/SOAP API, Tooling API, Data Models, and platform Limits

- One or more current Salesforce certifications (Platform Developer 1 or 2, App Builder, Sales/Service Cloud)

- Scrum Master certified

- Knowledge of Agile / Scrum and using tools like JIRA

- Exposure to Git based tools like BitBucket

- Exposure to VSCode, Salesforce DX (sfdx cli), Tooling, Metadata APIs

- Excellent analytical, written and verbal communication skills, effectively able to collaborate with multiple teams across geographically diverse areas.

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