Responsibilities include :
- Helps with development activity and support solution design of business requirements and works with software engineers to prioritize business requirements
- Supports formal validation with scrum-team and business testers
- Provides support on issues during Sprint and validation cycles
- Help Tech Lead in backlog grooming sessions along with Product Owner
- Provides support to scrum-master on Sprint Planning.
- Works with external groups including integration and deployment teams on technical issues; data mapping and solution delivery
- Attends all scrum events as required or needed
- Ensure code meeting BSC quality standards and best practices
Basic Qualifications :
- Bachelor's degree plus 2-3 years- experience as a Business or Systems Analyst.
- 1+ years of analysis experience in large global implementations of Salesforce.com.
- 2-3 years- experience developing and supporting ServiceMax functionality, examples but not limited to Apex coding, workflows, triggers etc.
- Experience with Sales and Service Cloud capabilities to include Case Management and Knowledge Management.
- Proficient with Lightning Experience and Lightning Design Systems
- Strong functional proficiency in Salesforce administrative tasks including, and not limited to: profiles, roles, security, workflows, validation rules, triggers approvals, advanced formulas, custom objects, reports, and dashboards.
- Experience with Salesforce reporting functions including dashboard & report design.
- Experience partnering with Services and Sales business functions.
- Experience with integration, including SAP ECC/S4 and Sales Reporting through common middleware technologies such as WebSphere and Informatica.
- Strong and effective written, verbal and presentation skills with the ability to collaborate with team members.
- Excellent problem solving and analytical skills.
- Proficient with Jira and other Atlassian tools for agile lifecycle management. Additionally, familiar with quality assurance and documentation practices within software development.
Preferred Qualifications :
- Salesforce.com Administrator 201 and Platform App Developer I Certification preferred.
- Experience creating and executing unit, integration and user acceptance test plans is preferred.
- Experience with Agile software development methodologies & sprint/scrum processes.
- Experience with Marketing and Communities Cloud capabilities preferred.
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